Comments on: Review: Carbonite online backup http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup User Interface , Art, Design, Games Wed, 07 Jan 2009 00:05:10 +0000 http://wordpress.org/?v=1.5.2 Comment on Review: Carbonite online backup by: Nic Lowe http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-441443 Sat, 20 Sep 2008 16:16:08 +0000 http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-441443 Guys, its not all that hot. Their support sucks - I have logged 3 support requests over 3 months and not received a single reply. The reason? Well, Carbonite is stuck - I have a 14GB backup, and only 9GB is backed up. Ive rebooted, reinstalled, done all the things in their FAQ to no avail. I am at the moment trying one last time to get an answer to any support request, which makes me think that if I finally decide to try to get my money back from them it will be impossible.... I'm not sure you can trust a backup company who doesnt reply to your support requests..at all. Guys, its not all that hot.

Their support sucks—I have logged 3 support requests over 3 months and not received a single reply.

The reason? Well, Carbonite is stuck—I have a 14GB backup, and only 9GB is backed up. Ive rebooted, reinstalled, done all the things in their FAQ to no avail.

I am at the moment trying one last time to get an answer to any support request, which makes me think that if I finally decide to try to get my money back from them it will be impossible….

I’m not sure you can trust a backup company who doesnt reply to your support requests..at all.

]]> Comment on Review: Carbonite online backup by: Mike Abrams http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-236140 Sun, 16 Dec 2007 05:13:27 +0000 http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-236140 Carbonite now supports versioning and keepa multiple versions on their site for 30 days. I found thos after Dell Datasafe messed me up bad. Its affordable but a uselss POS. Carbonite is absolutely amazing. Everything from the install to the way it works to the unlimited storage is amazing. I HIGHLY recommend it..... I hate when programs that are supposed to run silently (like backup or spyware protection) always cause a fuss...Carbonite is truly amazing and works without a wink. Download the 15 day free trial and I'm sure you'll add a comment like mine too! Carbonite now supports versioning and keepa multiple versions on their site for 30 days.

I found thos after Dell Datasafe messed me up bad. Its affordable but a uselss POS.

Carbonite is absolutely amazing. Everything from the install to the way it works to the unlimited storage is amazing.

I HIGHLY recommend it….. I hate when programs that are supposed to run silently (like backup or spyware protection) always cause a fuss…Carbonite is truly amazing and works without a wink.

Download the 15 day free trial and I’m sure you’ll add a comment like mine too!

]]> Comment on Review: Carbonite online backup by: Jim Moore http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-187753 Tue, 23 Oct 2007 18:58:02 +0000 http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-187753 Carbonite gets two thumbs up from me. Early on I had a bad experience wherein lightning zapped my computer and the “everything on my computer” turned out to be not very much at all. I was pissed off by the response I got from the help desk and wrote a couple of critical comments. As Gilda Radnor often said on SNL “never mind”. In the that was then, this is now world we live in, both the program performance and the tech assistance are excellent. I am way too old to understand the cyber world we live in so I am not sure exactly what the problems were, but they are now fixed. But what surprised me and prompted this comment was that I then got a follow up e-mail from the CEO, and a phone call from Carbonite to make sure the problem was solved. When these folks say ”we’re working on it”, they really are. Kudos Carbonite!! And thanks. Jim Carbonite gets two thumbs up from me. Early on I had a bad experience wherein lightning zapped my computer and the “everything on my computer” turned out to be not very much at all. I was pissed off by the response I got from the help desk and wrote a couple of critical comments. As Gilda Radnor often said on SNL “never mind”.
In the that was then, this is now world we live in, both the program performance and the tech assistance are excellent. I am way too old to understand the cyber world we live in so I am not sure exactly what the problems were, but they are now fixed. But what surprised me and prompted this comment was that I then got a follow up e-mail from the CEO, and a phone call from Carbonite to make sure the problem was solved. When these folks say ”we’re working on it”, they really are. Kudos Carbonite!! And thanks.
Jim

]]> Comment on Review: Carbonite online backup by: Carter http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-181440 Mon, 15 Oct 2007 02:01:07 +0000 http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-181440 i am trying it, still in the initial backup. I find the little green dots annoying. I keep de-selecting the checkbox that says "Display colored status dots on my files and folders", but they keep coming back. Other than that seems like a good system. i am trying it, still in the initial backup. I find the little green dots annoying. I keep de-selecting the checkbox that says “Display colored status dots on my files and folders”, but they keep coming back.

Other than that seems like a good system.

]]> Comment on Review: Carbonite online backup by: wujimon http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-32536 Sat, 25 Nov 2006 15:18:17 +0000 http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-32536 I believe I read somewhere the carbonite team would be releasing a "pro" version of the app soon that could support file versioning, personal encryption keys, and defined backup schedules. If so, I can't wait b/c I almost jumped to Mozy alone due to not being able to define my own encryption key. While the data is secured to carbonite, who knows what could happen "in" carbonite. I believe I read somewhere the carbonite team would be releasing a “pro” version of the app soon that could support file versioning, personal encryption keys, and defined backup schedules. If so, I can’t wait b/c I almost jumped to Mozy alone due to not being able to define my own encryption key. While the data is secured to carbonite, who knows what could happen “in” carbonite.

]]> Comment on Review: Carbonite online backup by: Hanford http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-32255 Fri, 24 Nov 2006 04:22:37 +0000 http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-32255 I ran into the same problem, when I first found out about Carbonite I was running Win2k and had to wait until I got my new PC to install it and test it. I ran into the same problem, when I first found out about Carbonite I was running Win2k and had to wait until I got my new PC to install it and test it.

]]> Comment on Review: Carbonite online backup by: Rick Hargett http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-32253 Fri, 24 Nov 2006 03:43:54 +0000 http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-32253 I enjoyed the review. I'm 'in the market' for a backup solution beyond my unreliable one-local-drive-to-another method. Downloading the trial now... at the moment, my desktop (used for graphics, dreamweaver, etc) is Win2k so appears it is not supported. I would need to first backup the files to my XP laptop and run Carbonite on there. I enjoyed the review. I’m ‘in the market’ for a backup solution beyond my unreliable one-local-drive-to-another method. Downloading the trial now… at the moment, my desktop (used for graphics, dreamweaver, etc) is Win2k so appears it is not supported. I would need to first backup the files to my XP laptop and run Carbonite on there.

]]> Comment on Review: Carbonite online backup by: Hanford http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-32117 Thu, 23 Nov 2006 18:49:09 +0000 http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-32117 Yeah, that's essentially what I'm doing with naming files with "001" and "002" etc. A full version control system would be overkill for what I'm doing, but the spirit is the same. Yeah, that’s essentially what I’m doing with naming files with “001” and “002” etc. A full version control system would be overkill for what I’m doing, but the spirit is the same.

]]> Comment on Review: Carbonite online backup by: Jeff Houser http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-31921 Thu, 23 Nov 2006 03:39:27 +0000 http://blog.hanfordlemoore.com/2006/11/22/review-carbonite-online-backup#comment-31921 It sounds like Carbonite might be perfect if you use it in conjunction with local version control. ( Make sure to have Carbonite back up your repository too ). It sounds like Carbonite might be perfect if you use it in conjunction with local version control. ( Make sure to have Carbonite back up your repository too ).

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